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Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet, by Ron Kaufman
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New York Times Bestseller Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You MeetWe are deep in a service crisis. In the operating room, surgeons and their teams communicate in a very precise language; airplane pilots follow a strict protocol to take off and land safely every time; and, when launching a new product, companies lay out a plan that all employees follow. But when it comes to building a strong service culture, the path to success is usually much less clear. We relegate service to a single department guided by anecdotal wisdom and less-than-helpful clichés like “the customer is always right.”With global economies transforming at record speed, we are largely unprepared for the service demands we face day and night from around the world. We promise our customers satisfaction and then allow internal politics and inefficient methods to frustrate our ability to deliver. With service so much a part of our daily lives, both in and outside the workplace, why aren’t we doing it better? New York Times bestselling author Ron Kaufman knows the answer to this question, and not only believes we can do it better, but shows us how. In Uplifting Service he takes you on a journey into a new world of service that is guided by fundamental principles and actionable models. After more than two decades helping leaders transform their service cultures, Kaufman has discovered that while each successful team is different, the architecture they apply to build an uplifting service culture is the same.In this New York Times, USA Today, and Amazon.com bestselling book, Kaufman lays out the steps you can take to build a sustainable culture that delivers outstanding service every day. He offers the tools and practices that have been proven effective in businesses, governments, communities, and homes; on every continent; and in many languages. Through perspective-changing insights and case studies, you will learn how the world’s best performing companies have changed the game through service—and how you too can follow this proven path to an uplifting transformation.
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Product details
Hardcover: 318 pages
Publisher: Evolve Publishing; 2 edition (August 7, 2012)
Language: English
ISBN-10: 0984762507
ISBN-13: 978-0984762507
Product Dimensions:
6 x 1 x 9 inches
Shipping Weight: 1.5 pounds (View shipping rates and policies)
Average Customer Review:
4.8 out of 5 stars
147 customer reviews
Amazon Best Sellers Rank:
#335,725 in Books (See Top 100 in Books)
Best definition of service I have ever seen. "Taking action to create value for another person."
I enjoyed reading this book.Valuable tips and roadmap to create a great service.Nice stories and example.Its make me stronger.Regards,
It open my mindset about service. Service is not only certain department job, it is not just lip service, but to create value to others from our heart. Because when we provide Uplifting service, it make us proud as individual and organization.
Ron's book gives the reader a combination of practical methodology and useful illustrations. I love that it is an easy read, as he starts most chapters with a story and intertwines it with his friend's visit. Excellent!
I ordered this book for my son and sis-in-law who are both into training, leadership, and organizational psychology. I've read some of it, heard the guy guy interviewed on Red Eye radio -- good concepts!
Great Book!!!!
Every customer wants something different when it comes to customer service, so how do you go about creating the ideal customer service for all of your clients? Well, in this very well written book Ron tackles this difficult conundrum. He gives examples of what stellar customer service is and he breaks down the meaning of uplifting customer service. He let's go of that old idea of the customer is always right and goes way beyond it for a meaningful transaction for all that are involved. If you are looking for an uplifting book that will get your juices flowing, then you must read this book. You will be left motivated to uplift not only the people in your business, but all people that you come into contact with.
There is a still chance to uplift your service. I had a chance to see Ron during Gazelles Summit 2015 in Dallas, his presentation and now the book made the bigest impact on me in year 2015. Thank you!!
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